29 Mar Packaging Assurance Policy
We inspect our packaging at the time an order is sorted. None of our beef will be included in an order with air leaks in the vacuum packaging. Air leaks may occur when a package is dropped or two frozen products hit each other; sometimes are unavoidable. If at any time within 90 days of receiving an order, you find an air leak in any of our products, please send us a photo of the piece of beef in the packaging. Depending on the circumstances, we will try to remedy the problem. We may offer a refund, discount, or replacement.
Your satisfaction is important. All of the photos on our website are of actual product we produce. If at the time of pick up or delivery, if you are not satisfied with the appearance of the product, you do not have to accept the order and a full refund of any money you have paid will be made immediately.